Shipping Policy

All of Esmé’s orders are ready to ship within 1-2 business days. Once your order is shipped, you will receive an email with tracking information.

Estimated delivery time will depend on the shipping method you choose.

Ground shipping takes from 2-7 business days

Priority Mail takes from 1-3 business days

We also have 1 and 2-Day Shipping available


Please note that the displayed transit times are calculated by the carrier and are only estimates and subject to change based on the carrier’s actual processing times.

 

Insufficient Address / Unclaimed Package Policy:

Please ensure to complete your address including your first and last name along with all necessary details in your order. In cases where an order is returned to us due to an incomplete or inaccurate address or name by the customer, or if the package is returned to us because it was unclaimed through customs, please note that the original shipping cost will not be refunded. If you would like us to re-ship the package, you have the option to place a new order.

 

Lost Packages Policy

Please contact your nearest local post office to start a search request. We are not responsible for lost packages beyond 7 days from the date they are marked as delivered.

 

International Orders

Esmé ships worldwide!

For international orders, once your order reaches its destination, you can track it through your country’s local post office. For instance, if you're in Canada, you can also track the package using Canada Post once it arrives in Canada to get more updates.

Using USPS First Class Mail International deliveries generally take between 7–21 days to arrive. If you need it sooner, you can opt for expedited shipping:

-UPS Worldwide Expedited takes 2-5 business days (please note the taxes and duties are sometimes higher with UPS than USPS)

-USPS Priority Mail International takes 6-10 business days

-USPS Priority Mail International takes 3-5 business days

 

Lost Packages Policy

Please contact your nearest local post office to start a search request. We are not responsible for lost packages beyond 7 days from the date they are marked as delivered.

 

International Orders

Esmé ships worldwide!

For international orders, once your order reaches its destination, you can track it through your country’s local post office. For instance, if you're in Canada, you can also track the package using Canada Post once it arrives in Canada to get more updates.

Using USPS First Class Mail International deliveries generally take between 7–21 days to arrive. If you need it sooner, you can opt for expedited shipping:

UPS Worldwide Expedited

 

Taxes & Duties

We do not charge taxes/duties on behalf of the destination country's authorities. When you order from us, you will not pay any tax upfront; the total tax would be $0; instead, taxes will be calculated upon arrival in your country. Total taxes are location-based and set by the country's customs.

Please be aware that your order may be subject to VAT (Value Added Tax) and duties imposed by the destination country's authorities. These charges can vary but typically range from 10% to 20% of the order total for duties and 20% to 30% for VAT. The exact amounts depend on the destination country's regulations and your order value. These charges are the sole responsibility of the recipient of the package. We kindly suggest to familiarize with your country's import regulations before proceeding with the order. Failure to pay taxes/duties may result in delivery delays or the package being returned to us. If you decline a package due to refusal of duties payment, a refund will be issued upon the package's return to us.

If you have any questions or need assistance, please don't hesitate to contact us.

By purchasing from www.esmenewyork.com, you accept and agree to these terms and service.