Returns & Exchanges

We accept returns and exchanges within 7 days of receiving your order. You can initiate a return by emailing us your order number.

If the return is accepted, please note the following return policy:

  • A 3% restocking fee will be deducted from the order along with a return label cost depending on your location, weight and dimensions of the package. Exchanges will not incur restocking fees.
  • Please ensure that returned items are unworn, in the same condition as when you received them and in their original packaging. Kindly handle the return responsibly and fold the clothes to prevent any damage.
  • We reserve the right to decline returns of items with any signs of wear including but not limited to stains, holes, the scent of detergent, loose threads, ironing marks, and so forth. Returns showing signs of wear will be sent back.
  • Shipping fees from your initial order is non-refundable.
  • Please do not return a package without informing us, as your return won’t be accepted and will be sent back to your address.
  • Please allow 1-5 business days for us to inspect and process the return.
  • Dispute Policy: We take fraudulent activity very seriously. If you file a dispute for items that are confirmed as delivered or returns that are rejected, we will engage a third-party service to gather and provide all necessary proof to your bank. This may result in the dispute being rejected and reversed.


Refunds will be issued in the same form of original payment type, excluding shipping which is non-refundable. As a small business, we do not cover shipping costs for returns or exchanges. You can return an item using your own trackable shipping method or we can provide you with a return label (US orders only) that will be deducted from the order total.

Once your return package is received, we will process your refund! A confirmation email will be sent to you once the refund has been processed. 


Cancellation Policy

Kindly email us before your order is fulfilled to request cancellation. Once an order is processed, a cancellation fee of 3% of the order total will apply.

 

By purchasing from www.esmenewyork.com, you accept and agree to these terms and service.