Returns & Exchanges

We accept returns and exchanges within 7 days of receiving your order. You can initiate a return by emailing us your order number.

If the return is accepted, the following policy applies:

  • A 3% restocking fee will be deducted from the order. The return label cost will be equivalent to your original shipping. Exchanges will not incur restocking fees.

  • Items must be unworn, in original condition, and packaging. Please return responsibly and fold to prevent damage.

  • We reserve the right to decline returns with signs of wear, including stains, holes, detergent or perfume scent, loose threads, or ironing marks. Items showing wear will be sent back to you.
  • Original shipping fees are non-refundable as the item has already been shipped to your address.

  • Kindly inform us before returning; unapproved returns will be sent back.

  • Please allow 1-7 business days for inspection and processing of your return.

Refunds will be issued in the same form of original payment type. You can return an item using your own trackable shipping method or we can provide you with a return label (US orders only) that will be deducted from the order total.

 

Exchange Policy

We offer free return labels for exchanges! (US only) Here's the process:

•Items must be unworn and returned in original condition within 7 days.

•Reach out to request an exchange, and we’ll send you a prepaid return label.

•A $5 fee applies to ship the new item. We’ll send a link to purchase the reshipment label.

 

Dispute Policy

We take fraudulent activity very seriously. If a dispute is filed for items confirmed as delivered or for returns that have been rejected, we work with a third-party service to gather and provide all necessary proof to your bank. This could lead to the dispute being denied and reversed. If you have any concerns or issues with your order, please reach out to us directly so we can assist you.


Cancellation Policy

Kindly email us before your order is fulfilled to request cancellation. Once an order is processed, a cancellation fee of 3% of the order total will apply.

 

 

By purchasing from www.esmenewyork.com, you accept and agree to these terms and service.